How’s this for Customer Service?

Nokia mobile care

Hi! How can we help you today with your Nokia phone or accessory?

Me:

repair status check

10:42 AM

Nokia mobile care

Hello

Me:

hi

10:43 AM

Nokia mobile care

Welcome to Nokia Mobile Care! My name is Joe and I will be happy to help you!

Can you please rephrase your other question?

Me:

Hi Joe.  I was hoping to check on the status of repair order 1554208—–

i’ve been without a phone for over a week now, just curious how long i should be expecting

hello?

10:48 AM

Nokia mobile care

I would like to find a solution for you. Could you please give me a few minutes to review something?

Me:

sure, thanks

10:49 AM

Nokia mobile care

Could you please tell me in which country the phone was bought, and where you’re currently located?

Me:

United States for both

repair order is at HMD in Texas

10:55 AM

Nokia mobile care

Track your repair order:

You can track your repair by using our online tool. Click here https://nokia.ebuilder.com/auto/track/repairto visit the page

Me:

it says 404, p[age not found

or maybe it means my phone isn’t found?

i’m not sure.  i just need a phone soon

11:05 AM

Nokia mobile care

Please send an email to

support@nokiaphones.com

Me:

what is the normal turnaround time?

my wife’s 7.1 had the same ussue back in january, her phone was returns the second day after it was received

11:09 AM

Nokia mobile care

Sorry to hear that

I wish you the best with your phone

Me:

so, there’s no way you can check the status of my repair order?

11:10 AM

Nokia mobile care

But please you need to send your inquiry with the Email

Me:

I’m sending my inquiry in this chat

what difference would it be to send an email?

11:11 AM

Nokia mobile care

Ok Danial dont worry

Just give me sometime

Nokia mobile care

Actually you can help me a bit. Could you please tell me your IMEI number? You can find it dialing *#06# and 15 digits will appear on the screen. That’s the number I’d like to know.

Are you still on the line? In case I don’t receive a response from you in a minute or two, the system will end our chat.

No need to worry! Once you are back online, you can just message me and we will continue our conversation!

Nokia mobile care

Hi I could see that you have marked your previous interaction as unresolved, how can I help you to resolve it?

Me:

i need to know where my phone is and when I can expect it back

11:40 AM

Nokia mobile care

Could you please tell me your IMEI number? You can find it dialing *#06# and 15 digits will appear on the screen. That’s the number I’d like to know.

Me:

3569530901—-

11:41 AM

Nokia mobile care

ok Daniel, thank you for the information provided

did you know you can track your device status using the repair order tool?

Me:

Joe gave me a link to the repair order tool, and it was a 404 page not found

11:43 AM

Nokia mobile care

ok

lets try it again

https://nokia.ebuilder.com/en_US/repair

can you use this one?

then on your very up corner to the right you will see track repair

they will ask your repair order number and your IMEI number

did you find it?

Me:

it hasn’t been updated since last thursday

that’s what i’m trying to figure out

has it been looked at et?

11:45 AM

Nokia mobile care

yeah today is Tuesday just three day

it’s normal

Me:

can they just replace the phone?  I’ve been without a phone for over a week now

11:46 AM

Nokia mobile care

it can take up to three weeks

Me:

i can’t be without my phone for 3 weeks

11:46 AM

Nokia mobile care

Daniel, they will do what they think will be the best for you

Don’t you think that you are overthinking?

Me:

overthinking?

11:47 AM

Nokia mobile care

it can get three weeks, but it can not get all that long

Me:

are you for real?

11:47 AM

Nokia mobile care

I understand that to stay without phone can be frustrating

Yes I am for real

thanks for being so polite to ask

Me:

i have had the phone for less than 6 months

warranty reapirs for a product design flaw should not take up tio 3 weeks

i would have done it myself

and the “are you for real” was because you asked “don’t you think that you are overthinking?”

that’s INCREDIBLY rude

11:49 AM

Nokia mobile care

No, I am sorry if you took that that way

that’s because you are mad about your device then you are reading everything in a bad way

Me:

i don’t need your therepy, i need to know how long my phonwe will take

11:51 AM

Nokia mobile care

Ok Daniel

Is there anything else I can assist you with today?

Me:

yes, I need to know how long my phone will take for repair

11:51 AM

Nokia mobile care

as said before can take up to three weeks

and some cases can take even more

Me:

i need to know how to escalate that

because up to 3 weeks is unaacaptable

11:52 AM

Nokia mobile care

yeah ok

Me:

that’s my phone, i run my business off of it

11:52 AM

Nokia mobile care

I will register you feedback

Is there anything else I can assist you with today?

Me:

your name?

11:52 AM

Nokia mobile care

My name is Fernanda

Is there anything else I can assist you with today?

Me:

How do I reach your supervisor?

11:54 AM

Nokia mobile care

we do not have any available at this moment

Me:

I’ll wait

11:55 AM

Nokia mobile care

but note that all our chat is registeres in our system

and she has access to it in a daily basis

Me:

well, when she sees this, I excpect an email with an apology for the way you treated my concern

11:55 AM

Nokia mobile care

do you need my apology?

Me:

not yours.  i couldn’t care less about you.  i need your supervisor to make this right

11:56 AM

Nokia mobile care

ok

thank you so much

Me:

as it stands, I will never again buy an HMD/Nokia device, and the folks who take my advice about phones will also not

11:57 AM

Nokia mobile care

I am sorry you feel that way

Me:

are you?

i’m not sure you are

11:58 AM

Nokia mobile care

only because you need to wait to get your device back from the repair center

Yes I really do

you are beeing mad and rude and saying a lot of things here abour your insatisfaction

Me:

i only started being mad and rude when you told me I was overthinking

11:58 AM

Nokia mobile care

and at any moment you though that I am dfoing my best helping you with all the questions you ghad

had*

Me:

before that, i was just trying to figure out where my phone is

11:59 AM

Nokia mobile care

I am really doing everything to try to change your mood

and maybe make you understand that there are several factors that can affect this

Ok Daniel

I am a bad girl I made you mad, and I am really sorry aboutr that

Me:

yeah, maybe you could have done that prior to minimizing my concerns about the wait time of “up to 3 wseeks”, which was never mentioned anywhere in my repair order documentation

30 minutes ago

Nokia mobile care

I said to you you can get back and recheck

I said it can take it, but it cannot

Me:

what does that even mean?

29 minutes ago

Nokia mobile care

I know you would like to hear that your device will get back to you tomorrow

but that would be me lying and being irresponsible

mean that it can take longer but it cannot

Me:

do you mean it can take that long but it MIGHT not?  is that what you’re trying to say/

28 minutes ago

Nokia mobile care

it will depend on several factors, as do the repair center has the parts to replace immediately?

how many people has their devices there before yours arrive

that is what that measn

Me:

so, imagine in a world of good customer service, where you as the CSR wiould reach out the the repair shop and get a little biot of information on my repair request, since I cannot do that m,yself

it could take 1 day, it could take 21.  maybe a good customer service rep would find out if there’s a big bac up so they could manage the customer expectations

because 3 weeks, I’m going to buy a different phone and try to sell this one when it comes back 3 weeks from now

but if it’s coming this week, I’ll shut up and deal with it

either way, I can promise the next phone will NOT be Nokia/HMD

25 minutes ago

Nokia mobile care

I understand

that would be indeed an amazing scenario

but even me who gets award and recognition for February and March for the excellency service provided to the customers, have some limitations.

but I am taking your advise onboard

will forward it to my supervisor together with our chat today

Me:

wow, if you get an award for this level of service, the rest of your office must suck really bad

23 minutes ago

Nokia mobile care

and I hope that in the future we can have the features to get in touch with reapir centers and even to send brand new devices to every customers who sends their devices to repair

I understand your point

and as you do not have any more question I am then closing this chat

Thanks for contacting Nokia Mobile Care. Have a great rest of your day

At the end of the chat you will receive an opportunity to rate me on our current conversation. I would appreciate your time and if you feel comfortable with my assistance, you can select with five stars.

⭐⭐⭐⭐⭐

It will help to improve my service skills everyday! Before that, is there anything else I could do for you?

I would love it if you would take a few minutes to send us your feedback! At the end of this chat, you will receive an opportunity to rate me on our current conversation. Being 5 stars for completely satisfied and 1 star being completely dissatisfied.

⭐⭐⭐⭐⭐

If your case hasn’t been resolved yet, and you receive the invitation to the survey, please let us know how we can be of more help to you. Thank you

New Messages

N17 minutes ago

Nokia mobile care

I noticed that you indicated that your problem was not resolved. Can I help you with anything else please?

Resume, anyone?

7. Prodigy:
At the age of 2.5 years old I was capable of reading newspapers, books, write complex sentences, do algebra, and
play any complex musical tunes on any instrument. At the age of 7, I flew my first rocket based on self-initiated
research and self-induced simplifications and a minute amount help from Dad.
8. Gifted:
I learn complex information very fast with an application range beyond its extended field and contemplation and I
am also capable of putting this newly gained and instantaneously further developed know-how into use with
extreme professionalism.
9. Tolerance:
I have extremely deep patience and tolerance in the sense of working with biased and stubborn people. I am
persistently gentle, calm, and friendly at all times. I enjoy being nice truly and solve problems through peaceful and
friendly approach.
10. Theories and their projections:
I developed unifying and amalgamated theories to combine many layers of scopes of synergetic branches; in quantum, nuclear,
atomic, chemical, and molecular physics, metamaterials, nanoengineering, quartz, grain and materials engineering, astrophysics
and theoretically discovered very many universes interrelated workings, such as; dark matter and stretched energy environments
in parallel universes, hyperspace and space-time energy flow in differentiating energy field levels and their continuous
conversions in folded dimensions. These insightful theories enabled me to project and derive requirements for theoretical
futuristic devices and instrumentations, such as; wormhole projectors and extenders, energy extending generators,
gravitational/anti-gravitational or thrust force generators, force field accumulators, complex and differentiating invisibility
molecules, inertial gravitational dampening fields related to tractor beam generation, atom thin and super precise cutting tools.

Honor8/Allow Access To Device Data

I have a Huawei Honor 8.  It’s a great phone, but has a few annoyances.  One of my biggest annoyances is that when I plug my phone into my charging dock (connected to my computer) I see this:

It’s incredibly annoying, as my phone comes in and out of the charge cradle probably 20 times a day.  It also happens when I plug my phone into my car to charge it

I finally took a few minutes to search through the settings to see if I could disable it, and I found it!

Make sure ‘Always prompt when connecting to USB’ is unchecked in Developer Options.
Hooray!

Switch to WordPress!

I’ve been a Joomla guy for quite some time, it just seemed to make the most intuitive sense to me.  Recently, I was looking into building a plugin module on top of a CMS for work (I don’t really want to get involved in building my own security layer for multiple users) and a friend suggested I look at WordPress.  I initially laughed it off, but I did end up giving it a look.

Holy Lord

This has come a long way since I last looked at it probably close to 10 years ago (my wordpress.com account has a demo page with content from 9 years ago)

Not only is it fairly easy to create custom content types, all of the user/social features are on point, the theming is very nice (and simple to edit),  and it’s nearly effortless to setup a site quickly.  The site you’re looking at now is a culmination of about 3 hours of work.

Long story short, if you haven’t looked at WP lately, give it another look now. You’ll be surprised and delighted, i guarantee it.

Building an HTTP Client for Internet of Things in C

So, you’ve got a shiny new arduino or cc3200 or atmel wifi board and now you’re wondering how to get your sensor data into the cloud using an HTTP POST packet?

You’re going to need 3 string buffers, One to hold your Sensor data (in POST format), one to hold the length of that buffer (in ASCII), and an arbitrarily large buffer to hold the entire outgoing HTTP packet.  we’ll initialize them as follows:

unsigned char seBuffer[512];  //Holds the full POST packet
unsigned char sBuffer[384];   //Holds out Sensor data in POST format
unsigned char sBufferLen[8];  //Holds the Sizeof sBuffer

Why did I use those buffer names?  no idea.  I just did.  Call them whatever you want.

Now that we have our buffers, we need to get our sensor data into them.  For that, we’ll use sprintf(), which does more or less the same thing the printf() does, but points the output to a string buffer.  The first buffer we’ll fill holds our sensor data:

sprintf((char *)sBuffer, "command=%d&deviceid=%s&devicetype=%s&temperature=%d",
     978,DeviceID,DeviceType,temperature);

Seems nice and easy, right?  Next, we’ll get the string length of that buffer and store it in ASCII format, we’ll need it later:

sprintf((char *)sBufferLen, "%2d", (unsigned)strlen((char *)sBuffer));

Lastly, we piece it all together into a final assembled post packet in our largest buffer:

sprintf((char*) seBuffer, "POST %s HTTP/1.1\r\nHost: %s\r\n"
   "User-Agent: MyDeviceAgent/1.0\r\n"
   "Connection: close\r\n"
   "Content-Length: %s\r\n"
   "Content-Type: application/x-www-form-urlencoded\r\n\r\n"
   "%s\r\n\r\n", webappurl,servername,sBufferLen,sBuffer);

Now, load the entirety of seBuffer into your outgoing TCP socket.  The full Packet looks like this:

POST /sensorheartbeat.html HTTP/1.1\r\nHost: mywebserver.com\r\n
User-Agent: MyDeviceAgent/1.0\r\n
Connection: close\r\n
Content-Length: 59\r\n
Content-Type: application/x-www-form-urlencoded\r\n\r\n
command=978&deviceid=10001928&devicetype=15&temperature=235\r\n\r\n

Don’t forget to read back your values from the web server you’re hitting, that’s important information to let you know if your POST was successful.